At Sofft Shoes Store, we’re dedicated to providing fashion-conscious individuals, busy professionals, and families with comfortable, versatile footwear and apparel options. These Terms and Conditions outline the agreement between you and Sofft Shoes Store regarding your use of our website and services.
1. User Responsibilities and Account Terms
1.1 Account Registration
While browsing our collections doesn’t require an account, creating one enables faster checkout and order tracking. You’re responsible for maintaining the confidentiality of your account information and all activities under your account.
1.2 Accurate Information
You agree to provide accurate, current, and complete information during registration and when placing orders, including valid shipping addresses and payment details.
1.3 Age Requirement
You must be at least 18 years old or have parental consent to make purchases on our website.
2. Products and Services Description
2.1 Product Collections
Our carefully curated collections include:
- Footwear: Boots, Flats, Heels, Loafers, Oxfords, Sandals, Sneakers & Athletic Shoes
- Apparel: Clothing, Coats & Outerwear, Dresses, Hoodies & Sweatshirts, Jeans, Jumpsuits & Rompers, Pants, Shirts & Tops, Shorts, Skirts
- Specialty Items: Kids’ Sets, Sleepwear
2.2 Product Availability and Pricing
All products are subject to availability. We reserve the right to limit quantities and correct pricing errors that may occur. Prices are in US dollars unless otherwise specified.
2.3 Product Images
We make every effort to display product colors and details accurately, but actual colors may vary due to monitor settings and individual perception.
3. Order and Payment Terms
3.1 Order Processing
We process all orders within 1-2 business days after payment confirmation. You’ll receive a shipping confirmation email with tracking information once your order ships.
3.2 Accepted Payment Methods
We accept the following payment methods:
- Visa
- MasterCard
- JCB
- PayPal
3.3 Shipping Options
| Shipping Method | Delivery Time | Cost | Carrier |
|---|---|---|---|
| Standard Shipping | 10-15 business days after shipment | $12.95 | DHL or FedEx |
| Free Shipping | 15-25 business days after shipment | FREE (orders over $50) | EMS |
3.4 International Orders
We serve customers globally, excluding some Asian countries and remote locations. International customers are responsible for any customs duties, import taxes, or other charges imposed by their country’s customs authorities.
4. Returns and Exchanges
4.1 Return Policy Overview
- Return Window: 15 days from delivery date
- Condition: Items must be unworn, in original packaging with tags attached
- Return Shipping: Customer responsible for return shipping costs
- Refund Processing: 5-7 business days after we receive your return
4.2 Non-Returnable Items
For health and safety reasons, the following items cannot be returned:
- Sleepwear items (for hygiene reasons)
- Worn or damaged items
- Items missing original tags
- Final sale items (clearly marked at time of purchase)
4.3 Exchange Policy
We’re happy to exchange items for different sizes or colors, subject to availability. If your preferred exchange item is out of stock, we’ll process a refund instead. Exchange shipping for the new item is free.
4.4 International Returns
International customers are responsible for return shipping costs and any applicable customs charges. Please mark packages as “Returned Goods” to avoid additional customs fees.
5. Intellectual Property
5.1 Website Content
All content on wearonsale.com, including text, graphics, logos, images, and software, is the property of Sofft Shoes Store and protected by international copyright laws.
5.2 Trademarks
“Sofft Shoes Store” and our logo are trademarks of our company. You may not use our trademarks without prior written permission.
5.3 User Content
By submitting reviews, photos, or other content to our website, you grant us a non-exclusive, royalty-free license to use that content for promotional and marketing purposes.
6. Limitation of Liability
6.1 Product Use
Sofft Shoes Store shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products beyond the replacement value of the purchased items.
6.2 Website Availability
We strive to maintain continuous website availability but are not liable for temporary unavailability due to maintenance or circumstances beyond our control.
6.3 Third-Party Services
We’re not responsible for the actions of third-party service providers, including shipping carriers and payment processors, though we carefully select our partners to ensure quality service.
7. Privacy and Data Protection
7.1 Personal Information
We collect only necessary personal information to process your orders and improve your shopping experience. Please refer to our separate Privacy Policy for detailed information.
7.2 Payment Security
We use industry-standard encryption to protect your payment information during transmission. We do not store complete credit card details on our servers.
8. Governing Law and Dispute Resolution
8.1 Applicable Law
These Terms and Conditions are governed by the laws of the State of California, United States.
8.2 Dispute Resolution
We encourage you to contact us directly at [email protected] to resolve any issues before pursuing other remedies. Most concerns can be resolved quickly through our customer service team.
9. Changes to Terms and Conditions
We reserve the right to update these Terms and Conditions at any time. Continued use of our website after changes constitutes acceptance of the modified terms. The “Last Updated” date at the top indicates the most recent revision.
10. Contact Information
Our comfort-focused customer service team is here to assist you:
Email: [email protected]
Address: Sofft Shoes Store, 3594 Rose Street, San Jose, US 95113
Response Time: 1-2 business days
Thank you for choosing Sofft Shoes Store. We’re committed to making your shopping experience as comfortable as our footwear collections.