Welcome to Our Comfort-Focused Shopping Experience

At Sofft Shoes Store, we understand that our customers value both style and comfort in their footwear and apparel choices. Our target clientele includes fashion-conscious individuals who prioritize comfort, busy professionals seeking reliable footwear, and families looking for quality clothing options. Our carefully curated collections—from sophisticated heels and loafers to casual hoodies and kids’ sets—reflect our commitment to providing versatile, comfortable options for every occasion.

Shipping Information

Order Processing Time

We process all orders within 1-2 business days after payment confirmation. You’ll receive a shipping confirmation email with tracking information once your order is on its way.

Shipping Method Delivery Time Cost Carrier Best For
Standard Shipping 10-15 business days after shipment $12.95 DHL or FedEx Faster delivery with reliable tracking
Free Shipping 15-25 business days after shipment FREE (orders over $50) EMS Budget-friendly option for larger orders

International Shipping Note

We proudly serve customers globally (excluding some Asian countries and remote locations). International customers may be subject to customs duties and import taxes, which are the responsibility of the recipient and are non-refundable.

Returns & Exchanges Policy

Our Commitment to Your Satisfaction

We stand behind the quality of our comfort-focused footwear and apparel. If you’re not completely satisfied with your purchase, we’re here to help with our straightforward returns process.

Quick Return Overview

  • Return Window: 15 days from delivery date
  • Condition: Items must be unworn, in original packaging with tags attached
  • Return Shipping: Customer responsible for return shipping costs
  • Refund Processing: 5-7 business days after we receive your return

Step-by-Step Return Process

1 Review Eligibility

Before initiating a return, please ensure:

  • You’re within the 15-day return window from your delivery date
  • Items are in original condition: unworn, unwashed, with tags attached
  • Original packaging is intact
  • You have your original order confirmation or receipt

2 Submit Your Return Request

Complete the following information and email it to our customer service team:

Email Subject: Return/Exchange Request – Order #[Your Order Number]

Email to: [email protected]

Required Information:

  • Full Name: [Your Full Name]
  • Order Number: [Your Order Number]
  • Order Date: [Date You Placed Order]
  • Contact Email: [Your Email Address]
  • Contact Phone: [Your Phone Number]
  • Items to Return/Exchange: Product Name, Size, Color, Quantity
  • Reason for Return/Exchange: [Please specify reason]
  • Preferred Resolution: Refund to original payment method / Exchange for [Product Name, Size, Color] / Store credit

3 Wait for Authorization

Our team will review your request within 1-2 business days and email you:

  • Return authorization number
  • Shipping instructions and return address
  • Any additional instructions if needed

4 Ship Your Return

Once authorized, please:

  • Pack items securely in original packaging
  • Include the return authorization form (we’ll email this to you)
  • Use a trackable shipping method
  • Keep your shipping receipt until your return is processed

Return Address:
Sofft Shoes Store Returns
3594 Rose Street
San Jose, US 95113

Refund Information

Refund Processing Time

  • Processing begins: Once we receive and inspect your return
  • Refund issued: Within 5-7 business days after inspection
  • Appearance in your account: 3-10 business days depending on your payment provider

Refund Method

Refunds are issued to your original payment method:

  • Credit Cards (Visa, MasterCard, JCB): Refunded to your card
  • PayPal: Refunded to your PayPal account

Note: Original shipping fees are non-refundable. Return shipping costs are the customer’s responsibility.

Non-Returnable Items

For health and safety reasons, the following items cannot be returned or exchanged:

  • Sleepwear: All sleepwear items for hygiene reasons
  • Worn or damaged items: Any items showing signs of wear, damage, or missing tags
  • Final sale items: Clearly marked as final sale at time of purchase

Exchange Policy

We’re happy to exchange items for a different size or color, subject to availability. If the item you want is out of stock, we’ll process a refund instead. Exchange shipping is free for the new item sent to you.

International Returns

Since we serve customers globally (excluding some Asian countries and remote locations):

  • International customers are responsible for return shipping costs
  • Customs duties and import taxes are non-refundable
  • Please mark the package as “Returned Goods” to avoid additional customs charges

Need Help?

Our comfort-focused customer service team is here to assist you:

Email: [email protected]

Address: Sofft Shoes Store, 3594 Rose Street, San Jose, US 95113

Response Time: 1-2 business days

We’re committed to making your returns experience as comfortable as our footwear collections.