Welcome to Sofft Shoes Store’s FAQ section! We’ve compiled answers to the most common questions about our comfort-focused footwear and clothing collections. Whether you’re curious about sizing, delivery, or returns, you’ll find the information you need right here.

📦 Shipping & Delivery

How long does shipping take?
We offer two shipping options to meet your needs:

Standard Shipping ($12.95): Perfect when you need your styles sooner. Processed in 1-2 business days and delivered within 10-15 days after shipping via DHL or FedEx.

Free Shipping (Orders over $50): Processed in 1-2 business days and delivered within 15-25 days after shipping via EMS service.
Do you ship internationally?
Yes! We’re proud to serve customers worldwide, though we currently cannot ship to some remote locations and certain Asian countries. During checkout, our system will automatically confirm if we can deliver to your address.
How will I know when my order ships?
You’ll receive an email confirmation immediately after ordering, and we’ll send tracking information once your package is on its way. We keep you informed every step of your comfort journey!

💳 Payments & Orders

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
Is there a minimum order amount?
No minimum order amount is required, but orders of $50 or more qualify for free shipping via EMS.
How do I know my order was placed successfully?
You’ll receive an immediate email confirmation after placing your order. If you don’t see it, please check your spam folder or contact us at [email protected].

👟 Products & Sizing

What makes Sofft products special?
Every Sofft item is selected for exceptional craftsmanship, durability, and comfort. From our signature comfortable heels and versatile flats to our Splendid clothing line, we focus on styles that combine fashion with all-day wearability for busy professionals and comfort-seekers.
What types of products do you offer?
Our collections include:
• Footwear: Boots, Flats, Heels, Loafers, Oxfords, Sandals, Sneakers & Athletic Shoes
• Clothing: Dresses, Hoodies & Sweatshirts, Jeans, Jumpsuits & Rompers, Pants, Shirts & Tops, Shorts, Skirts, Sleepwear
• Special Collections: Coats & Outerwear, Kids’ Sets

🔄 Returns & Exchanges

What is your return policy?
We stand behind our quality and offer returns within 15 days of receipt. If you’re not completely satisfied with your purchase, please contact our customer service team to initiate a return.
What if I receive a damaged or incorrect item?
We carefully prepare every package, but if something isn’t right, please contact us immediately at [email protected] with your order details and photos of the issue. We’ll make it right!

🏪 About Our Store

Where is Sofft Shoes Store located?
Our company is based at 3594 Rose Street, San Jose, US 95113, but we serve customers globally (except some Asian countries and remote locations).
Who is the ideal Sofft customer?
Our collections are designed for style-conscious individuals who prioritize comfort and quality. Whether you’re a busy professional needing comfortable heels for meetings, someone building a versatile comfort wardrobe, or looking for durable, well-crafted footwear and clothing – we have something for your lifestyle.

Still Have Questions?

Our customer service team is dedicated to making your Sofft experience exceptional. Reach out to us at [email protected] – we’re here to help!

Thank you for choosing Sofft Shoes Store, where style meets comfort and every delivery brings you closer to footwear and clothing you’ll love to live in.